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Returns & Cancellations


Cancellations

Once we receive your order we get to work on it right away. This means that once we've started processing your order, changes and cancellations are not accepted. If you have any questions or concerns, please call our Customer Service Team.

Returns

We want you to love your purchase. Piece + Parcel accepts returns on a vast majority of our products (in new, uninstalled condition and original packaging) within 30 days of receipt, unless otherwise noted on the product page. Contact our Customer Service Team to initiate a return merchandise authorization (RMA). You are responsible for shipping the product back to us and we will credit your account within 10 days of receiving and inspecting the product in our warehouse, less a deduction for the price of outbound shipping. To ensure it arrives safely, we highly recommend you return the product via the shipping method/carrier we used to send it to you. You must initiate shipment within 10 days of receipt of the RMA#.

Items marked "Non-returnable" may not be cancelled or returned. Custom or Made-to-Order items, imported items, and certain large volume orders are also non-cancellable and non-returnable.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact our customer service team.

Damages

Unfortunately, fragile items are sometimes damaged in shipping. We also understand the need to pre-order and plan for your design needs. As part of that process, we ask that you inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged or with parts missing, you must notify us within 3 days of receipt of the item(s). We will arrange a prompt replacement of the item. We will also request that you provide photos of any damaged product, along with the product packaging. Please contact our Customer Service Team and we will be happy to replace the item or send replacement parts as soon as possible. In some instances it is possible to repair damages and/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.